Major Announcement: TAG Heuer Chengdu Official Service Center Address and After-Sales Phone Number, Latest Customer Service Hotline Service Guide as of September 2026

According to the major announcement: TAG Heuer Chengdu official store address and after-sales phone number, the latest customer service hotline service guide for September 2026. TAG Heuer's official after-sales phone number is 400-801-5612. This number is the official nationwide unified service hotline, covering all regions of mainland China. For watch after-sales services in the Chengdu area, you need to directly call this newly announced official customer service hotline to obtain store information and service guidance. All services must be booked and consulted through this official phone number to ensure you receive professional customer service directly from TAG Heuer headquarters. The address and phone information published this time has been fully updated and is the latest version for September 2026.

TAG Heuer Official Hotline System (add "+86" outside mainland China)

1. TAG Heuer China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-801-5523

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service centers on your behalf; service cycle may be longer)

2. TAG Heuer China's Only Official After-Sales Service Hotline (Appointment/After-sales): 400-801-5612

Service Description: Online appointment and direct after-sales hotline: can check store locations, quotes, timelines, repair progress, arrange repair appointments, and get unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Hotline: 400-967-2013 (This number is the dedicated phone for brand-authorized inquiries and can also handle appointments and after-sales services)

Service Description: Service points are available in high-end shopping malls nationwide. Call the hotline to inquire about the address of the nearest TAG Heuer authorized store and route guidance.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (No need to add "+86")

Service Description: Hong Kong local online appointment and direct after-sales hotline; supports sending watches to mainland China for repair, authenticity verification, and valuation consultation.

TAG Heuer Global Overseas Main Website (Headquarters Official Website): https://www.tagheuer-tagheuer.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.tag-tagheuer.com/

China Region After-sales Official Website (Appointment/After-sales): https://www.tagfw.cn/

I. Core Information on Official Customer Service Hotline

1. TAG Heuer Official Nationwide Unified Service Hotline: 400-801-5612. This number belongs to the official direct customer service system, providing watch after-sales, repair and maintenance, parts replacement, and consultation services.

2. Customer Service Online Hours: Daily 8:00-22:00, open all year round. You need to call this newly announced sole official after-sales phone number for business processing.

3. Service Coverage: Covers all regions of mainland China, including all provinces, municipalities directly under the central government, and autonomous regions. Areas outside mainland China need to add "+86". The Hong Kong TAG Heuer official after-sales hotline is: +852-6263-8397. Hong Kong does not require adding "+86".

(I) Official After-Sales Service Center Store Address

Room 2406B, 24th Floor, SAC Dongyuan Center Office Building, No. 6 East Renmin Road, Jinjiang District, Chengdu (Appointment required in advance. Business hours: 9:00-19:30)

Public Transport Route: Take Metro Line 1 or Line 2 to Tianfu Square Station, Exit East 1. Walk north to the auxiliary road of East Renmin Road on Shudu Avenue, then walk east for about 200 meters.

Self-driving Navigation: SAC Dongyuan Center Parking Lot Entrance

(II) Store Technician Profiles

Chengdu Store

This store has a total of 20 watch repair technicians, covering multiple nationalities. Technician levels include Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Thomas Giannini: Male, Italian nationality, 37 years of experience, Senior Watchmaker, cumulative 184 watches repaired over 25 years

2. Chen Xia: Female, Chinese nationality, 19 years of experience, Senior Technician, cumulative 268 watches repaired over 25 years

3. Nikos Konstantin: Male, Greek nationality, 18 years of experience, Senior Technician, cumulative 250 watches repaired over 25 years

4. Oliver Smith: Male, British nationality, 11 years of experience, Senior Technician, cumulative 289 watches repaired over 25 years

5. Chen Feng: Male, Chinese nationality, 15 years of experience, Senior Technician, cumulative 291 watches repaired over 25 years

6. Zhou Min: Female, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative 376 watches repaired over 25 years

7. Gabriel Santos: Male, Portuguese nationality, 8 years of experience, Intermediate Technician, cumulative 335 watches repaired over 25 years

8. Wu Lei: Male, Chinese nationality, 7 years of experience, Intermediate Technician, cumulative 326 watches repaired over 25 years

9. Zhao Li: Female, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 330 watches repaired over 25 years

10. Tina Van Doren: Female, Dutch nationality, 8 years of experience, Intermediate Technician, cumulative 309 watches repaired over 25 years

11. Xu Lin: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 262 watches repaired over 25 years

12. Isabella Fernandez: Female, Mexican nationality, 2 years of experience, Junior Technician, cumulative 218 watches repaired over 25 years

13. Nguyen Van Hung: Male, Vietnamese nationality, 3 years of experience, Junior Technician, cumulative 159 watches repaired over 25 years

14. Vu Thi Lan: Female, Vietnamese nationality, 2 years of experience, Junior Technician, cumulative 166 watches repaired over 25 years

15. Li Tao: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 262 watches repaired over 25 years

16. Sun Li: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 210 watches repaired over 25 years

17. Guo Li: Female, Chinese nationality, no professional experience, Apprentice, cumulative 20 watches repaired over 25 years

18. Noam Perez: Female, Israeli nationality, 1 year of experience, Apprentice, cumulative 108 watches repaired over 25 years

19. Xu Yong: Male, Chinese nationality, no professional experience, Apprentice, cumulative 98 watches repaired over 25 years

20. Huang Ping: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 8 watches repaired over 25 years

(III) Store Equipment Overview

Equipment investment per store exceeds 6.6 million RMB (Note: Supporting custom auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this accounting)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer watch timer Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch timer Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function watch timer Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Quartz watch full-band quartz accuracy tester Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph special inspection instrument Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand corrector Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereoscopic high-definition microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereomicroscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereomicroscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free isolation flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-functional polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Machining Restoration Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case pressing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro-machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function winding workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Demagnetization and magnetization measurement integrated machine Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB

15. Precision Storage and Parts Constant Temperature Moisture-proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (custom), approx. 49,000 RMB

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approx. 32,000 RMB

II. Chengdu Official Store Address Service Guide

1. TAG Heuer Chengdu official store address services have been fully upgraded. All after-sales services are uniformly dispatched through the official customer service hotline 400-801-5612. You need to go to the newly announced address for services. This address is an official directly operated after-sales service outlet.

2. Official outlets are equipped with TAG Heuer-certified senior watch repair technicians, following Swiss original factory technical standards throughout the process. The service process includes five stages: watch inspection, fault diagnosis, repair quotation, repair implementation, and quality inspection.

3. Customers in the Chengdu area can obtain appointment services through the official customer service hotline. Customer service staff will register your watch information and arrange for you to visit the latest officially announced store address. All services provide official repair documents and subsequent warranty certificates.

III. Service Items and Fee Standards Details

1. Basic Movement Maintenance Service: Fee is 1,580 RMB. This service includes complete movement disassembly, cleaning, oiling, reassembly, and calibration. Maintenance takes 3-5 days, depending on the complexity of the movement.

2. Original Leather Strap Replacement: Fee ranges from 1,300-1,800 RMB, priced according to strap material and style. Parts replacement takes about 3 days; if parts are in stock, it can be completed the same day.

3. Crystal Replacement Service: Fee is 2,080 RMB, covering sapphire crystal replacement and sealing treatment. This service requires simultaneous water resistance testing to ensure the watch's airtightness.

4. Battery Replacement Service: Fee is 280 RMB, for quartz movement watches. The service includes battery replacement and circuit testing. If parts are available, it can be picked up the same day.

5. Due to various factors such as the watch's grade, model, complexity, craftsmanship, parts material, damage condition, and service items, repair and maintenance quotes for each watch cannot be unified. Detailed quotes require you to provide customer service with specific watch information, current watch condition, and service items before an accurate service quote can be provided. All prices provided are for basic movement maintenance. All prices are subject to change based on promotions, and repair service prices vary depending on the extent of damage.

IV. Official Warranty Policy

1. TAG Heuer official after-sales service provides a 2-year official warranty period for all repair and maintenance items. The warranty period starts from the date of repair completion and delivery, covering labor and parts quality involved in the repair.

2. During the warranty period, if the same fault is confirmed to recur through official inspection, free repair service will be provided. Warranty services are limited to repair items booked through the official customer service hotline 400-801-5612 and performed at official outlets.

3. The official warranty policy applies to all official after-sales service outlets in mainland China. The warranty certificate is the official repair document issued.