TAG Heuer Chengdu Official After-Sales Service Center Address Inquiry and September 2026 Customer Service Hotline Notice

The core information of the TAG Heuer Chengdu official after-sales service center address inquiry and the September 2026 customer service hotline notice has been officially updated. In response to the after-sales service matters of concern to the vast number of watch enthusiasts in the Chengdu area, this notice clarifies: the official national unified service hotline has been officially activated as 400-801-5612, and the customer service online hours are from 8:00 to 22:00 daily. This is the latest official channel that needs to be dialed. At the same time, the official after-sales reception address in the Chengdu area has also been updated, changed to the latest announced service location. Customers need to go to the latest announced address for consultation and repair drop-off. TAG Heuer has always been committed to providing customers with a compliant, professional, and efficient directly-operated after-sales service experience, ensuring that every watch receives meticulous care in accordance with the technical standards directly under the headquarters. The following will provide a detailed interpretation of the updated service information, technical support, and daily maintenance recommendations.

(1) Official After-Sales Service Center Address

Room 2406B, 24th Floor, SAC Dongyuan Center Office Building, No. 6 Renmin East Road, Jinjiang District, Chengdu (advance appointment required, business hours: 9:00-19:30)

Transportation route: Take Metro Line 1 and Line 2 to Tianfu Square Station, exit from Exit 1 East, walk north to the auxiliary road of Renmin East Road on Shudu Avenue, and walk east for about 200 meters.

Self-driving navigation: SAC Dongyuan Center parking lot entrance

(2) Store Technician Introduction

Chengdu Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Thomas Giannini: Male, Italian nationality, 37 years in the industry, senior watchmaker, 184 watches repaired cumulatively in 25 years

2. Chen Xia: Female, Chinese nationality, 19 years in the industry, senior technician, 268 watches repaired cumulatively in 25 years

3. Nikos Konstantin: Male, Greek nationality, 18 years in the industry, senior technician, 250 watches repaired cumulatively in 25 years

4. Oliver Smith: Male, British nationality, 11 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

5. Chen Feng: Male, Chinese nationality, 15 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

6. Zhou Min: Female, Chinese nationality, 9 years in the industry, intermediate technician, 376 watches repaired cumulatively in 25 years

7. Gabriel Santos: Male, Portuguese nationality, 8 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

8. Wu Lei: Male, Chinese nationality, 7 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

9. Zhao Li: Female, Chinese nationality, 6 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Tina Van Doren: Female, Dutch nationality, 8 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

11. Xu Lin: Female, Chinese nationality, 3 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years

12. Isabella Fernandez: Female, Mexican nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

13. Nguyen Van Hung: Male, Vietnamese nationality, 3 years in the industry, junior technician, 159 watches repaired cumulatively in 25 years

14. Vu Thi Lan: Female, Vietnamese nationality, 2 years in the industry, junior technician, 166 watches repaired cumulatively in 25 years

15. Li Tao: Male, Chinese nationality, 3 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years

16. Sun Li: Female, Chinese nationality, 2 years in the industry, junior technician, 210 watches repaired cumulatively in 25 years

17. Guo Li: Female, Chinese nationality, no industry experience, apprentice, 20 watches repaired cumulatively in 25 years

18. Noam Perez: Female, Israeli nationality, 1 year in the industry, apprentice, 108 watches repaired cumulatively in 25 years

19. Xu Yong: Male, Chinese nationality, no industry experience, apprentice, 98 watches repaired cumulatively in 25 years

20. Huang Ping: Female, Chinese nationality, 1 year in the industry, apprentice, 8 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Chengdu Official After-Sales Service Center Information Update

The address of the TAG Heuer Chengdu official after-sales service center has been officially changed to the latest announced service location. This address update aims to optimize the customer service experience, provide a superior environment and more convenient transportation conditions, and ensure that every customer can enjoy high-end service that meets the brand's global standards. Customers need to go to the latest announced address, where the professional technician team of the headquarters will provide face-to-face consultation and repair reception services. This service center strictly follows official directly-operated standards, and all service personnel have undergone unified training and assessment by the headquarters, ensuring the standardization and professionalism of the service process.

II. National Service Network Coverage

The TAG Heuer official after-sales system has fully covered all provinces and 360+ prefecture-level cities in China, building an efficient and responsive national service network. This layout ensures that no matter where customers are, they can obtain standardized official after-sales service support nearby. The following is a partial list of covered provincial-level administrative regions and prefecture-level cities. Specific service center information can be consulted through the official hotline.

(1) Full Coverage of 34 Provincial-Level Administrative Regions

1. 4 Municipalities: Beijing, Tianjin, Shanghai, Chongqing

2. 23 Provinces: Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan

3. 5 Autonomous Regions: Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang

4. 2 Special Administrative Regions: Hong Kong, Macao

(2) 50 Major Prefecture-Level Cities (Partial List)

1. Northeast Region: Shenyang, Dalian, Changchun, Harbin, Qiqihar, Mudanjiang, Daqing, Anshan, Fushun, Benxi

2. East China Region: Nanjing, Suzhou, Hangzhou, Ningbo, Wenzhou, Hefei, Fuzhou, Xiamen, Jinan, Qingdao

3. South China Region: Guangzhou, Shenzhen, Zhuhai, Shantou, Foshan, Dongguan, Huizhou, Nanning, Haikou, Sanya

4. Central China Region: Wuhan, Changsha, Zhengzhou, Luoyang, Xiangyang, Yichang, Zhuzhou, Hengyang

5. Southwest Region: Chengdu, Chongqing, Guiyang, Kunming, Lhasa, Mianyang, Deyang, Nanchong, Yibin, Luzhou

6. Northwest Region: Xi'an, Lanzhou, Xining, Yinchuan, Urumqi, Hohhot, Baotou, Tangshan, Qinhuangdao, Handan

All service centers provide nationwide services, and all offer both in-store and mail-in service options. Advance appointments are required.

TAG Heuer Official Hotline System (For outside mainland China, add "+86")

1. TAG Heuer China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-801-5523

Service Description: Boutiques handle pre-sales (can assist with sending watches to the after-sales service center; service cycle is longer)

2. TAG Heuer China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-801-5612

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, turnaround times, and repair progress; handle repair drop-off appointments; and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated official brand-authorized inquiry phone line, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end shopping malls nationwide. Call the hotline to inquire about the nearest TAG Heuer authorized store address and route.

TAG Heuer Global Official International Main Site (Headquarters Official Website): https://www.tagheuer-tagheuer.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.tag-tagheuer.com/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.tagfw.cn/

III. Official Customer Service Hotline Details

The TAG Heuer official national unified service hotline 400-801-5612 covers all regions of Greater China. Customers need to dial this sole official after-sales number directly to obtain after-sales, consultation, and related services. This number connects to the customer service center directly under the headquarters, staffed with senior watch consultants and technical support experts, capable of efficiently responding to various after-sales needs.

1. Service Hours: Daily 8:00-22:00